Delivery Policy

We deliver inside Asaba, Delta State only. If you give us an address outside the city we'll cancel and refund the order in full before dispatch. We hope to expand to Onitsha and the wider Anioma region soon — if you'd like that, WhatsApp us and we'll know there's demand.

We accept orders from 11:00 to 22:30 daily. Deliveries are completed by 23:00. Public-holiday hours are announced on the homepage and over WhatsApp.

Typical end-to-end time from payment confirmation to your door is 35–45 minutes. We aim to keep this consistent but cannot guarantee it on any individual order — rush hour, weather and order volume all play a role.

You can watch the status change live on the order page using the tracking number we send you. When the order is marked Out for delivery, your rider's name and phone number appear on that page.

The delivery fee is shown in the cart before you pay. As of this version it is a flat ₦1,500 within Asaba. For very distant neighbourhoods inside the city we may charge a top-up — if so, it is disclosed at checkout, never added after the fact.

Help us help you: give us as much detail as possible — house number, street, a landmark, the gate colour, an estate name. Vague addresses (“blue gate near the church”) genuinely cost time and sometimes mean cold food. You can save addresses to your account for next time.

The 6-digit tracking number on your order is your proof of identity for the handover. The rider will ask for it before handing the bag over. If the number you give matches the one tied to the order on our system, the food is yours. If it doesn't, the rider will call our line before releasing the order.

This is deliberately low-tech — no OTP, no signature pad. It works because the tracking number is unique to your order and unguessable.

When the rider reaches the confirmed address, they call the phone number you supplied at checkout and wait 10 minutes. If we still cannot reach you, the order is returned to base.

You can re-arrange a second delivery to the same address by WhatsApping our ops line within 30 minutes. A re-delivery fee equal to the original delivery charge applies. Food cannot be re-delivered if more than an hour has passed — kitchen safety standards prevent us from sending out food that has sat at room temperature for that long.

If the address you gave us turns out to be wrong, the rider will call you to clarify. Up to 1km from the original address, we redirect without changing the fee. Beyond that, we may charge an additional delivery fee or, in extreme cases, return the order to base under the same rules as “If you're not there.”

Every order ships in sealed packaging. If the seal is broken when you receive it, please tell the rider on the spot. We'd rather send a fresh batch on a re-delivery than have you risk an opened item.

Riders are instructed to use insulated bags and to keep cold items (drinks, sauces) separate from hot wraps. If your order arrives at a temperature that suggests prolonged sitting (cold wraps, warm drinks) you may apply for a partial refund under the Refund Policy.

Risk in the goods passes to you when the rider hands the bag over at the agreed address. Up to that point, any loss or damage in transit is on us.

Tipping the rider is welcome but never required. Riders keep 100% of any tip you give them. We do not deduct from their delivery fee.